Shipping & Delivery Policy
AtSwagyo, we fully understand the anticipation that comes with awaiting your luxury acquisitions. Therefore, we have designed a precise logistics network to ensure a seamless, secure, and entirely free shipping experience that matches your expectations.
1. Order Processing & Preparation
Every product undergoes a strict quality control check before being packaged. All confirmed orders placed before 2:00 PM are processed and prepared within(1 to 3 business days). Please note that orders are not processed or shipped on weekends or public holidays.
2. Shipping & Delivery Timelines
Once your items pass our quality check, they are immediately handed over to our shipping partners. The direct shipping process takes between(4 to 10 business days).
- Total Estimated Time: You will receive your shipment within(5 to 13 days) from the date of order confirmation.
3. Multiple Items (Split Shipments)
To ensure you receive your purchases as quickly as possible, orders containing multiple items may be shipped separately (depending on availability in our specialized warehouses). Therefore, you might receive one item before another. Please be assured that this is a standard procedure designed for your convenience and fast delivery.
4. Shipping Rates & Coverage
- Shipping Fees: As part of your premium experience with Swagyo, we offer100% Free Shipping on all orders with no hidden fees.
- Coverage Areas: We proudly serve our customers across the Kingdom of Saudi Arabia and all GCC countries.
5. Customs, Duties, and Taxes
At Swagyo, we strive to provide a surprise-free shopping experience. Our products arrive without any hidden customs fees or extra taxes upon delivery, allowing you to acquire what you love with absolute peace of mind. (In extremely rare circumstances beyond our control, should local customs impose exceptional fees, the customer will be notified).
6. Order Confirmation & Tracking
As soon as your shipment is dispatched, you will receive an email (or notification) containing your tracking number(s). The live tracking system activates within 24 hours, keeping you updated on your order's journey.
7. Damage Guarantee (Safe Arrival Promise)
We at Swagyo take full responsibility for your items until the moment they reach your hands. In the unlikely event that a shipment is damaged or lost during transit, please contact us immediately. We will promptly resolve the issue and ensure your complete satisfaction.
For Logistics Inquiries:
Our concierge and customer service team are always at your disposal via:
- Email:[email protected]
- WhatsApp: (Via the icon available on our store)